First Meeting on Accessibility: New Initiatives and Projects
The first meeting of the National Council on Accessibility took place in Ukraine, led by First Lady Olena Zelenska. Ministers, embassy representatives, and international organizations participated in discussions about crucial projects in the field of accessibility.
Starting in 2023, all government websites and mobile applications must meet new accessibility standards, enabling individuals with disabilities to comfortably access digital services. To aid public institutions in implementing these standards, a Center of Competence for Digital Accessibility was established in August 2024 based on the Diia platform, supported by UNDP. This center provides training and audits for government services.
Access to digital education is another priority. The Diia.Education platform offers over 200 educational series with Ukrainian and English subtitles. Special focus has been placed on courses about digital accessibility: "Web Accessibility", "Barrier-Free Literacy", "State Without Barriers". Additionally, about 20 courses are available in sign language, and all images on the platform come with alternative descriptions for visually impaired individuals.
To ensure digital accessibility is enshrined in legislation, the Ministry of Digital Transformation is preparing a draft law on "Digital Accessibility". This will set clear rules and designate responsible individuals to ensure accessibility across all sectors. The document is expected to be submitted to the Verkhovna Rada for consideration by the end of 2025.
Accessibility is also vital in the Administrative Service Centers (ASC). Over the past two years, the accessibility level for individuals with disabilities has increased by 16%. Currently, ASCs are equipped with technologies to serve visitors with visual and hearing impairments, comfortable spaces for the elderly and families with children, electronic queues, and consultations for online services. In 2025–2026, the Ministry of Digital Transformation plans to launch the flagship project "Accessible ASC", which will further enhance the accessibility of administrative services.
Digital accessibility is not just about technology; it also involves respect, comfort, and equal opportunities for everyone. The Ministry of Digital Transformation, together with partners, continues to work towards making digital services user-friendly and inclusive.
Initiated by First Lady of Ukraine Olena Zelenska, the National Strategy for Creating a Barrier-Free Space in Ukraine until 2030 has been approved.